Resolved

Empathize with those affected and let them know everything is operating as normal.
Posted Jan 31, 2024 - 14:36 UTC

Monitoring

Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jan 31, 2024 - 14:26 UTC

Identified

As you continue to work through the incident, update your customers frequently.
Posted Jan 31, 2024 - 14:32 UTC

Investigating

When your product or service isnโ€™t functioning as expected, let your customers know by creating an incident. Communicate early, even if you donโ€™t know exactly whatโ€™s going on.
Posted Jan 31, 2024 - 15:02 UTC